Terms & Conditions

Disclosure of Material Facts to Us.

Insurers must be presented with a fair and complete statement of the nature of any risk submitted to them and all circumstances material to the insurance must be disclosed. The insurance quotes provided will be based on the information you are submitting. Failure to make full disclosure of relevant facts, both before the contract of insurance commences and throughout the duration of the contract, may prejudice your position with Underwriters.  This means that a policy may be cancelled, claims may not be paid and you may encounter difficulty in trying to purchase insurance elsewhere.  Please note that underwriters may appoint their own surveyor prior to undertaking any restitution work on a property in the event of a claim. If you are uncertain as to whether a circumstance is considered to be a material fact, it is best that you disclose it to your insurance representative.

Terms & Conditions for Products & Services offered

The content of this website does not constitute an offer by us to sell insurance products. Your request to purchase a product or service represents an offer by you that we may accept or refuse without any reason. Your request will be subject to the terms and conditions of that insurance product or service, which can be found in the insurance policies full policy wording. The information and descriptions included on our website do not constitute complete and up to date descriptions of all terms and conditions in relation to such insurance products. Further and up to date details will be included in the schedule of the insurance cover, policy documents and wordings issued to you. You must ensure that the personal information you provide us when using the website are accurate and that you are able to cover the cost of any product which you wish to purchase.

Our services and relationship are subject to our Client Terms of Business Agreement which includes our Data Protection Notice.  

Our response & your quotations

We will strive to provide you with feedback concerning your request within the shortest period of time. Quotations obtained on your behalf are indicative and based on the information you have provided to us. Binding terms and quotes will be available following the completion of a detailed proposal form (if applicable). Quotations are typically valid for a period of 30 days from their date of release unless communicated otherwise or in the event of a material change in the risk presented.

Content of our Website

Jatco strives to maintain the content of this website in the most accurate and current way as possible. The content is generic and should not be constituted as advice. We suggest seeking appropriate professional advice before taking any decision based on anything found on this website. We encourage you to contact us for the latest product information before relying on the content of this website.

Updates to our Terms & Conditions

We reserve the right to update or alter our website Terms & Conditions at any time without prior notice. You should therefore regularly visit this page in order to be informed any material changes to this policy.

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How to report a Claim?

We are here to make sure that the claims process runs smoothly. Being well informed and organised means that the insurance company will have all the information it needs, making the process quick and straightforward.  

First thing you should do is contact us as soon as an event happens. We listed these two most important things you need to do here under so that you don’t overlook any steps in the process.  

Safety first 

Before you start the process, we need to make sure you’re safe. If you feel that your property is not safe, do not enter, contact the emergency services and follow their advice. Should you be victim of theft, vandalism or a serious accident, contact the police. Follow the directions given by the authorities and give them as much information as possible. If the incident is serious, a police report will be filed.  

File your claim immediately 

Once you gather all the information, you should file your claim immediately. The moment you are given a claim number, your insurer is made aware of your situation and can start assessing you. Delays in reporting of claims might result in the insurer not paying for any additional loss or damage caused by the delay. Some policies have a time limit. Make sure you are aware of the details in your policy. Talk to us before you spend money on temporary repairs after an incident as they require prior approval. 

CLAIMS EXPLAINED 

When things go wrong and you are involved in an unexpected accident, disaster or other loss that is covered by your insurance policy, you can make a claim and contact us immediately to notify us. 

The policy you buy is a promise of assistance when things go wrong, provided you fall within the policy’s terms and conditions. Once you lodge a claim, you activate the insurer’s response. If your claim is accepted, the insurer will fulfil the promise it made in the policy.  

Lodging a claim means you are formally notifying us, as your insurance brokers, that you have suffered a loss or damage that you believe is covered by the policy, requesting action.  We will assist you in preparing your claim for the insurer and see if the event or circumstances are risks covered by that policy. You will need to provide proof it is a genuine claim and the insurer will need to be certain the claim satisfies the terms and conditions of your insurance policy. If your claim is accepted, the insurer will work out the value of the claim and provide the appropriate benefit specified in your insurance contract. 

Paying Claims 

As your appointed insurance brokers, we will do our utmost to get settlement of your claim as promptly as possible. When you make a claim, you will need to provide proof of your financial loss under the policy. This may include proof of ownership, police or medical reports, receipts and invoices.  If the insurance company needs more detailed information before deciding, we will let you know what information is needed. The insurance company might decide to appoint an assessor, loss adjuster, surveyor or an investigator to get more information. If an insurance claim is denied, the company must provide an explanation for that denial.   

Claims handling standards 

Each insurance company has its own processes for handling claims. We have listed an overview of the requirements under the different classes of business. The lists are not exhaustive, and insurers may request additional information apart from the usual documents required. 

The information contained on this site is intended for use by individuals residing in and commercial entities registered in Malta and all EU/EEA member states, under freedom of services legislation. Our insurance brokerage services are mainly targeted for insurance risks situated in Malta and all EU/EEA member states.

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