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Vacancy – Customer Support Executive – Commercial & Personal Lines

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We are currently looking for a full time Customer Support Executive to join My365 Mosta Branch team.  The candidate must be a self-motivated individual who can excel in a fluid and busy environment and is customer centric by offering excellent service levels. All the necessary training for the job will be provided.

The role involves providing customer support both in new business and renewals. The  responsibilities shall include day-to-day handling of client insurance programmes and the provision of the best products that suit our clients’ needs.

The chosen candidate will:-

  • Build and maintain ongoing relationships with customers which will include gathering of information, assessing their insurance needs and present solutions, this will apply to existing and new clients;
  • Act as the primary point of contact for walk in clients and key clients;
  • Answer phone calls, respond to emails promptly and professionally;
  • Research insurance companies’ policies and negotiate with underwriters to find the most suitable insurance for clients at the best terms;
  • Ensure clients understand the terms and the extent of the cover provided in line with industry regulations;
  • New, Renew or amending existing policies;
  • Develop relationships with underwriters and other stakeholders;
  • Be involved in administrative tasks such as administration, correspondence and keeping detailed records;
  • Maintain organised and up-to-date records of all client communications, policy documentation, and related materials.
  • Keep up with changes in the insurance market and in the clients’ industries;
  • Prepare monthly Renewal Lists and Renewal Notices, where necessary;
  • Ensure the renewal process is seamless for all customers, proactively focusing upon retention of all clients;
  • Collect insurance premiums, including chasing for payments;
  • Support in the initial stages of claims;
  • Work closely with the Management and team to provide seamless service to corporate clients and contribute to business growth.
  • Support the Management, in line with Branch exigencies.

Skills, Experience and Qualifications:  

  • Excellent communication skills in both Maltese and English;
  • Experience in both Personal Lines and General Business Insurance will be considered an asset;
  • Must be able to work well under pressure.

Requirements

  • Fluent on IT systems; Good knowledge of Microsoft Office Suites;
  • Fluency in written and spoken English and Maltese;
  • Previous experience as a Broker is considered a strong asset;
  • The ability to establish good relationships with all types of clients and stakeholders.

Education and Experience

  • At least 3 years of previous experience in insurance; or ACII qualification;
  • Possession of an insurance and finance qualification is considered an asset;
  • Knowledge in using MS Office, including Word, Excel, and Outlook;

 

If you think you are the ideal candidate, please apply with your detailed CV to info@jatcoinsurance.com

www.jatcoinsurance.com

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How to report a Claim?

We are here to make sure that the claims process runs smoothly. Being well informed and organised means that the insurance company will have all the information it needs, making the process quick and straightforward.  

First thing you should do is contact us as soon as an event happens. We listed these two most important things you need to do here under so that you don’t overlook any steps in the process.  

Safety first 

Before you start the process, we need to make sure you’re safe. If you feel that your property is not safe, do not enter, contact the emergency services and follow their advice. Should you be victim of theft, vandalism or a serious accident, contact the police. Follow the directions given by the authorities and give them as much information as possible. If the incident is serious, a police report will be filed.  

File your claim immediately 

Once you gather all the information, you should file your claim immediately. The moment you are given a claim number, your insurer is made aware of your situation and can start assessing you. Delays in reporting of claims might result in the insurer not paying for any additional loss or damage caused by the delay. Some policies have a time limit. Make sure you are aware of the details in your policy. Talk to us before you spend money on temporary repairs after an incident as they require prior approval. 

CLAIMS EXPLAINED 

When things go wrong and you are involved in an unexpected accident, disaster or other loss that is covered by your insurance policy, you can make a claim and contact us immediately to notify us. 

The policy you buy is a promise of assistance when things go wrong, provided you fall within the policy’s terms and conditions. Once you lodge a claim, you activate the insurer’s response. If your claim is accepted, the insurer will fulfil the promise it made in the policy.  

Lodging a claim means you are formally notifying us, as your insurance brokers, that you have suffered a loss or damage that you believe is covered by the policy, requesting action.  We will assist you in preparing your claim for the insurer and see if the event or circumstances are risks covered by that policy. You will need to provide proof it is a genuine claim and the insurer will need to be certain the claim satisfies the terms and conditions of your insurance policy. If your claim is accepted, the insurer will work out the value of the claim and provide the appropriate benefit specified in your insurance contract. 

Paying Claims 

As your appointed insurance brokers, we will do our utmost to get settlement of your claim as promptly as possible. When you make a claim, you will need to provide proof of your financial loss under the policy. This may include proof of ownership, police or medical reports, receipts and invoices.  If the insurance company needs more detailed information before deciding, we will let you know what information is needed. The insurance company might decide to appoint an assessor, loss adjuster, surveyor or an investigator to get more information. If an insurance claim is denied, the company must provide an explanation for that denial.   

Claims handling standards 

Each insurance company has its own processes for handling claims. We have listed an overview of the requirements under the different classes of business. The lists are not exhaustive, and insurers may request additional information apart from the usual documents required. 

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The information contained on this site is intended for use by individuals residing in and commercial entities registered in Malta and all EU/EEA member states, under freedom of services legislation. Our insurance brokerage services are mainly targeted for insurance risks situated in Malta and all EU/EEA member states.

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